Sale & return Terms and Conditions of sale
DELIVERY TIMES AND COSTS
Once you have completed your order on the online shop www.mira-cosmetici.com (hereinafter also referred to as “Mira Cosmetici” or “Mira Cosmetici Naturali”), we will proceed with the preparation of your order. Shipping will be done using the best couriers operating on the market, mainly GLS. The courier will receive the products to be shipped within one working day from the time your order is placed.
Once the products have been collected, the courier will deliver them to your home within 1-2 working days. Delivery to the islands of Sicily and Sardinia may be subject to an additional 1-2 working days.
After the first delivery attempt, the courier will contact you to specify which day and time slot you prefer for a second delivery attempt. Therefore, we recommend you to provide your telephone number when placing the order so that the courier can make contact if required.
Mira Cosmetici undertakes to do its best to make sure you receive the products within that timeframe, but shall not be held responsible for any damage resulting from delay during transport. Please note that the periods in which couriers are most likely to incur delays are those characterised by delivery peaks such as, for example, Christmas time, Black Friday, etc.
The standard delivery cost is EUR 6.00, including VAT. Such cost will be shown to you before completing your purchase.
Delivery is free in Italy for orders over EUR 60.00, including VAT.
For special promotions, Mira Cosmetici may offer more convenient conditions unilaterally.
For any further information regarding shipping methods and delivery times, please send us an email.
RETURNS AND RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the contract without giving any reason within 14 days pursuant to Italian Legislative Decree no. 21/2014.
The withdrawal period expires (i) after 14 days from the day on which the Buyer or a third party, other than the courier and designated by the courier, acquires physical possession of the goods, or (ii) in the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Buyer or a third party, other than the courier and designated by the courier, acquires physical possession of the last good.
In order to exercise the right of withdrawal, the Buyer must carefully follow the following procedure:
Notify Mira Cosmetici of your decision to withdraw, sending an email to firstname.lastname@example.org;
Please ensure that it is clearly stated that you wish to cancel, providing your order number and details of the items you wish to return/exchange;
Specify in the email whether the reason for the return is: (i) faulty item; (ii) item undamaged but Customer does not like it; (iii) item opened by the Customer but not suitable.
In order to comply with the withdrawal period, the Buyer simply has to send the communication to exercise their right of withdrawal before the withdrawal period expires. If the Buyer withdraws from this contract, all payments made to Mira Cosmetici will be refunded, excluding any shipping costs associated with the return. Said refunds will be made using the same method of payment used by the Buyer for the initial transaction, unless otherwise expressly agreed. Refunds may be suspended until receipt of the goods or until the customer has provided proof that the goods have been returned, if applicable. Mira Cosmetici reserves the right to check the condition of the returned items before refunding.
The Buyer shall return the goods or deliver them to:
Mira Cosmetici, presso Teklog Srl,
Strada Statale 229 km 19,
Vaprio d’Agogna (Novara), Italy,
without further delay and in any case within 14 days from the day on which you exercised your return rights. The Buyer is in their rights if the goods are returned before the expiry of the 14-day period. The direct costs of returning the goods shall be borne by the Buyer. The Buyer shall only be liable for the decrease in the value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
The Buyer cannot in any case exercise the right of withdrawal if the goods are sealed and cannot be returned for reasons of hygiene or health protection, nor if they have been opened after delivery.
TERMS AND CONDITIONS
All purchases on the website www.mira-cosmetici.com (hereinafter referred to as the “website”) are subject to the following contract’s general conditions which Emilia Bianchini (hereinafter referred to as “Mira Cosmetici” or “Mira Cosmetici Naturali”), owner of the website and the trademarks, reserves the right to modify.
Any new conditions will be effective from the moment they are published on this website. Therefore, we invite you to read these Conditions of sale carefully each time you make a purchase on the www.mira-cosmetici.com website.
By visiting www.mira-cosmetici.com, users agree to accept and comply with all the conditions contained herein. Access to the website and its services shall be for personal use only.
Seller’s name: Emilia Bianchini (owner of the trademark Mira Cosmetici)
Address for shipping and returns:
Mira Cosmetici, presso Teklog Srl,
Strada Statale 229 km 19,
Vaprio d’Agogna (Novara), Italy
Registered office: Piazza San Francesco, 1 PC: 20029 (DO NOT use for shipping and returns)
Town/City: Turbigo (MI)
VAT ID No.: IT11115110964
Trade register No.: BNCMLE50D62L471S, REA Code: NO – 247620.
Telephone: +39 375 576 4731
CHARACTERISTICS OF THE PRODUCTS
The Buyer may select one or more products from the different categories available on the Website www.mira-cosmetici.com. The range of products for sale on said Website may change at any time, without prior notice.
Mira Cosmetici will not change the price, availability or description of any product after Mira Cosmetici has accepted the Order placed by the Buyer.
Before sending the Order, the Buyer may view on the Website all the information referred to in Art. 49 of Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), including but not limited to information about the Seller, the price, including taxes and shipping costs, the main characteristics of the product(s) or services they wish to purchase and all other mandatory information required by Italian law. The products comply with Italian law applicable at the time of the Order.
Mira Cosmetici is not liable for the non-compliance of the products with the law of the country to which the Buyer wishes the delivery to be made. The Buyer is thus required to check with the local authorities of the country where the products are to be delivered on how to import and/or use the products and services they intend to order.
www.mira-cosmetici.com is an online shop selling cosmetics and beauty products for body care, food supplements and related treatments in general under the umbrella brand Mira Cosmetici Naturali (hereinafter referred to as “Products”).
All the Products we offer are displayed in detail on the Website within the relevant sections, divided into Product categories.
The products’ visual representation, if available, is indicative and normally corresponds to the photos of the products themselves and is intended solely for the purpose of showcasing them for sale, without any guarantee or liability from Mira Cosmetici regarding the exact correspondence of the image reproduced on the Website with the actual product; this applies in particular to the actual dimensions and/or the colour of the products and/or packaging.
In the event of any difference between the image and the written product sheet, the description on the product sheet shall always prevail.
CONCLUSION OF THE CONTRACT
The Buyer must be over 18 years old or older to place an order.
The Buyer may purchase the Products in the Mira Cosmetici online catalogue illustrated in detail on the Website under the relevant sections for each category of product and as described in the relevant information sheets contained in the Website, in compliance with the technical access procedures illustrated therein.
In order to purchase Products, the Buyer shall register on the Website by entering their personal details as per the instructions provided by the registration program, and shall fill in and send to Mira Cosmetici the electronic order form available on the Website, following the instructions provided therein. Purchase orders must be filled in in full.
In the event that the Buyer does not wish to register on the Website, they have to complete the purchase procedure in every instance, but will not be able to check the status of their orders nor get exclusive advantages such as discounts and promotions.
The Buyer must first place the selected Products in the appropriate “Basket” and can then proceed with the purchase after having checked and accepted the amount of the delivery fees, if any., If the Buyer needs to modify the purchase order or to change certain data contained therein, they shall follow the specific modification procedure contained on the Website. In particular, the Buyer may change the quantity of the Products they intend to purchase by adding or removing one or more Products from the Basket. Once this operation is completed, the Buyer will be shown a page containing the overview of the purchase order, including delivery costs, with a request for further confirmation of the purchase procedure.
Following the visualization of the summary, the Buyer chooses a preferred payment method, i.e. cash on delivery (COD), credit/debit card or any other payment system offered by Mira Cosmetici by clicking on the relevant button. In case of payment by cash on delivery, an additional fee of EUR 4.00 including VAT will be charged.
The Products displayed on the Website are meant for the Buyer so they submit a contractual purchase proposal. The order sent by the Buyer shall be deemed to be a contractual proposal and implies full knowledge and acceptance of these Conditions of sale.
The contract shall be deemed to be concluded upon acceptance of the order sent by Mira Cosmetici to the e-mail address of the Buyer. Said confirmation message will indicate an “order number” to be used in any subsequent communication with Mira Cosmetici. The message will contain, in addition to the information required by law, all the details entered by the Buyer who undertakes to verify their accuracy and to immediately notify any corrections. Any additional expenses incurred by errors in the details provided and not immediately notified shall be borne exclusively by the Buyer.
Each order can be viewed by the Buyer on the Website in their personal area, if they are registered, or by contacting Mira Cosmetici.
It is possible that the Products offered may be unavailable immediately after the order has been sent; in this case, if the Products chosen by the Buyer are not, in whole or in part, available, the order will be sent with the available products after notifying the Buyer of the unavailability of the other products.
Mira Cosmetici has the right to accept or not, at its own discretion, the order sent by the Buyer. In the event of non-acceptance of the said order, the latter is not entitled to make any claims or use of rights including asking for a compensation.
In particular, Mira Cosmetici reserves the right not to accept purchase proposals and to cancel orders that do not provide sufficient solvency guarantees, or if, following a verification with the circuit managing credit card payments, anomalies are found in the transactions and in the means of payment used by the Buyer. The Buyer may check the content of the purchase contracts concluded at any time by accessing their personal area of the Website, if they are registered, or by contacting Mira Cosmetici at the following e-mail address: email@example.com. Such data will be available for a period of 12 months as from delivery of the Products.
PRICES OF PRODUCTS
All Product prices are clearly indicated on the Website and are inclusive of VAT. Delivery costs are expressly stated in the stages of ordering.
The standard delivery cost starts from EUR 6.00 including VAT. The exact cost will be shown to the Buyer before finalising the purchase.
Delivery is free in Italy for orders over EUR 60.00 including VAT.
In case of payment by cash on delivery, an extra fee of EUR 4.00 including VAT will be charged. This fee will normally be shown to the Buyer before finalising the purchase.
INVOICE AND PAYMENT METHODS
Mira Cosmetici will issue and send by email to the Buyer an invoice for the Products purchased as soon as the order is ready for shipment. The invoice is issued according to the information provided by the Buyer. No change in the details provided will be possible after the invoice has been issued.
As explained in more details below, payments by credit card and PayPal only require an authorisation or reservation of money without actual debit at the time the buyer places the order. Therefore, the payment is actually debited to the Buyer only when the Products are delivered to the courier for shipment. At this stage, Mira Cosmetici will also issue an invoice for the order. The payment of the purchased Products is made by credit card, PayPal or cash on delivery according to the following terms:
- a) Credit or Debit cards
Accepted credit or debit cards are: Visa, or MasterCard.
All the details provided are in an encrypted and secure form using an SSL certificate and cannot be intercepted by third parties.
In addition, the information is entered directly on the bank’s website, guaranteeing maximum security for the Buyer.
The amount of the order is not immediately debited from the card but in a subsequent stage, within the limits authorised by the Buyer.
When the order is placed on Mira Cosmetici Website, an authorisation of payment for the amount indicated is requested – at this stage, an SMS and/or e-mail is usually sent to the Buyer by the bank that issued the card.
The authorisation does not imply the immediate debit of the money but simply hold the amount due as per the placed order.
The amount due will be debited only once the order has been submitted to the courier, shipping agent or any other third party appointed by Mira Cosmetici for the delivery.
It ensures that your credit or debit card is only debited at the time of the actual dispatching of the Products and only for the amount relating to the Products that have actually been dispatched.
- b) PayPal
PayPal is a fast and secure payment system.
Once the order has been completed and PayPal has been chosen as the payment method, the Buyer is redirected to the PayPal website where they can access their personal account by entering their e-mail address and password.
After registering, it is possible to pay using PayPal without having to enter your personal information again, even for subsequent purchases.
If you choose to pay via PayPal, the amount is directly debited from your PayPal account or from your credit or debit card (e.g. Visa, Visa Electron, MasterCard) or prepaid card (e.g. PostePay). PayPal protects the Buyer’s information as no financial information is transmitted.
A confirmation email will be sent by PayPal for each transaction carried out using this method.
Please note that the amount of the order is debited from your PayPal account once the order is in hand with the courier. When placing the order on the Website, an authorisation request will be made to check if funds are available on the Buyer’s PayPal account, without debiting it.
If the order is cancelled, the amount will be refunded to the Buyer’s PayPal account.
- c) Cash on delivery
The Buyer can directly pay the courier for the ordered Products upon delivery.
Only cash is accepted for this payment method. The courier is authorised to give change.
The courier cannot accept payments by debit or credit cards, bank cheques or bank drafts, etc.
If payment is made by cash on delivery, an extra fee of EUR 4.00 including VAT will be charged to the Buyer.
Delivery will take place without required appointment.
Furthermore, Mira Cosmetici reserves the right to add further payment methods provided by leading operators to its website. The selection of such other payment methods will be made by the Buyer at the time of purchase.
Mira Cosmetici shall not be held liable for any reason whatsoever by the Buyer in the event of delays in the execution of the order or in the delivery of the Products subject to the Purchase Agreement.
The ordered Product/s will be sent to the postal address provided by the Buyer. Once Mira Cosmetici provides the Product/s to the courier, the Buyer will receive an email confirming the shipment of their order.
Deliveries will be made from Monday to Friday during business hours, excluding national bank holidays and according to the terms provided on the Website. Delivery is deemed to be completed when the Product/s are made available to the Buyer at the address specified on the order form. In the event of non-delivery due to the absence of the recipient at the specified address, the courier will send a notification e-mail and will attempt a new delivery according to the terms established by the courier.
Should it be impossible to make another delivery attempt due to the absence of the recipient, Mira Cosmetici will try to contact the Buyer in order to schedule a further delivery. In the event that Mira Cosmetici fails to contact the Buyer within the next 10 days, or in the event of further impossible delivery due to the absence of the recipient, the Products ordered will be returned to Mira Cosmetici.
After 30 (thirty) days from the date on which the Product/s ordered have been returned to Mira Cosmetici due to unsuccessful delivery attempts, the contract shall be deemed terminated and the purchase order cancelled pursuant to Article 1456 of the Italian Civil Code.
Mira Cosmetici must proceed to the refund of the full amount paid by the Buyer, less the costs incurred for returning the Products and for storing them in the premises of the courier appointed for the delivery.
The termination of the contract and the amount of the refund will be communicated by e-mail. The amount of the refund shall be credited via the same means of payment used by the Buyer for the purchase. In the event that the Buyer requests to receive the purchased Product/s again before the expiry of the thirty days, Mira Cosmetici must deliver the Product/s again, charging the costs of the delivery, as well as the costs of returning the Products to Mira Cosmetici and the possible storage costs.
Upon delivery of the Product/s by the courier appointed by Mira Cosmetici, the Buyer is required to check carefully:
- a) That the sealing tape and the parcel are undamaged.
- b) That the number of items delivered corresponds to the number indicated in the shipping document.
Any damage to the sealing tape, to the packaging or to the Products as well as the non-conformity of the number of items/packages or of the indications must be immediately notified by the Buyer, who may contact Mira Cosmetici at the e-mail address firstname.lastname@example.org, specifying the order for which such problems have occurred.
Some occasions of force majeure, unavailability of means of transport, as well as unforeseeable or unavoidable events may cause a delay in deliveries or make deliveries difficult or impossible, or may also cause a significant increase in the cost of delivery to be borne by Mira Cosmetici, will entitle the latter to split, postpone or cancel all or part of the scheduled delivery, or to terminate the Purchase Agreement.
In such exceptional circumstances, Mira Cosmetici shall be responsible for duly and immediately communicating its decisions to the email address provided by the Buyer, and the latter shall be entitled to a refund of any price already paid, excluding any further claims, for any reason whatsoever, against Mira Cosmetici.
- d) Satispay
This method of payment can be used by customers who have an account with Satispay and can be selected as a method of payment when concluding a purchase. The terms and conditions applied by Satispay can be found on the Company’s website on www.satispay.com.
- e) Bank transfer
If payment is made by bank transfer, the goods ordered by the customer will be held until proof of payment is received. The latter must be sent to:
Emilia Bianchini (owner of the company and of the trademark Mira Cosmetici Naturali) within 24 hours from the order.
The goods ordered will be dispatched only after the amount due has been received on Emilia Bianchini’s bank account.
The reference of the transfer must mention: the reference number of the order; the date the order was placed; the name and surname of the person placing the order.
All payments shall be made to:
BANK: Credem SpA, Agenzia 4, Milano Corso Sempione, 20 (Italy)
Mira Cosmetici reserves the right to change payment methods at any time.
Any discount vouchers or promotional codes may be entered when the Buyer completes the purchase order. The system will update the total amount of the order net of the value of the voucher.
The discount voucher may be added to other commercial offers only if explicitly mentioned.
DEFECTIVE PRODUCT AND NONCONFORMITY
The Products available on the Website comply with national and European legislation. The images and colours of the Products presented on the Website may differ from the real ones due to the local settings of the systems and/or devices used.
In the event of a lack of conformity of the Products purchased with respect to the description published on the Website, and if a Product is faulty or defective, the Buyer will be entitled to an immediate refund for the non-conforming item by sending to the Customer Service pictures showing the damage or non-conformity of the Product.
After having ascertained the defect, Mira Cosmetici will inform the Buyer of the refund procedure which may include, at the Buyer’s discretion, discount vouchers on the next purchase for a value equal to the goods to be refunded, excluding any further liability of Mira Cosmetici for any reason whatsoever.
All the products sold are in compliance with the Italian and European Union (EU) standards applicable thereto.
Should you need assistance, please contact Mira Cosmetici Customer Service at the following email address: email@example.com.
In every instance, in order to protect the consumer, the warranties for consumer goods pursuant to art. 130 of the Italian Consumer Code shall apply.
In order to ensure secure payments by credit or debit card, the Buyer must provide to Mira Cosmetici the security code (CVV) indicated on the back of the card used by the Buyer.
Mira Cosmetici also reserves the right to request the Buyer’s a proof of identity for each payment made by credit or debit card, along with any further information regarding the Buyer’s identity in order to guarantee the security and accuracy of transactions made through the Mira Cosmetici Website.
To prevent online fraud, information regarding the Buyer’s Order may be transmitted to third parties authorised by law or designated by Mira Cosmetici for the sole purpose of verifying the identity of the Buyer, the accuracy of the Order, the method of payment used, and the delivery address.
INTELLECTUAL PROPERTY RIGHTS
All contents published on the Webiste www.mira-cosmetici.com, such as, for example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, and including the menus, web pages, graphics, colours, diagrams, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of Mira Cosmetici, are protected by copyright and by any other intellectual property right of Mira Cosmetici and third right holders. All reproduction, in whole or in part, in any form whatsoever, of www.mira-cosmetici.com and its contents is prohibited without the express written consent of Mira Cosmetici.
Mira Cosmetici has the exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of www.mira-cosmetici.com and its contents. With regard to the use of www.mira-cosmetici.com, you are only authorised to view the website and its content. You are also authorised to carry out all other temporary acts of reproduction of no economic consequence which are considered temporary or non-essential, an integral and essential part of the visualisation of www.mira-cosmetici.com and its contents, and all other browsing operations on the website which are performed solely for a legitimate use of www.mira-cosmetici.com and its contents.
However, you are not authorised to reproduce, in any ways whatsoever, all or part of www.mira-cosmetici.com and its contents. Any reproduction must be authorised every single time by Mira Cosmetici or, where applicable, by the authors of the individual works contained in the website.
Such reproduction operations shall in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of Mira Cosmetici and of the authors of the individual works contained in the Website. The authors of individual works published on www.mira-cosmetici.com are entitled, at any time, to claim the ownership of their works and to object any deformation and any type of modification to the works, including any damage to the works that affects the owner reputation.
You hereby undertake to respect the copyright of the artists who have chosen to publish their works on www.mira-cosmetici.com or who have collaborated with www.mira-cosmetici.com in creating new expressive and artistic forms intended for publication, even if not exclusively on the website, or forming an integral part of it. Furthermore, you are not, under any circumstances, authorised to use, in any way or form, the contents of the website and any individual work protected by copyright and any other intellectual property right. For example, you must not alter nor modify the contents and protected works without the consent of Mira Cosmetici and, as the case may be, of the individual authors of the works published on www.mira-cosmetici.com.
TRADEMARKS AND DOMAIN NAMES
Emilia Bianchini is the exclusive owner of the logos and registered trademarks “Mira Cosmetici”, “Mira Cosmetici Naturali” and www.mira-cosmetici.com and of any other distinctive signs which include the word “Mira Cosmetici” and the domain name “www.mira-cosmetici.com”.
All other distinctive signs that distinguish the products sold on www.mira-cosmetici.com and showcased on the website are registered trademarks of their respective owner and are used within www.mira-cosmetici.com for the sole purpose of distinguishing, describing and advertising the products sold on www.mira-cosmetici.com.
Mira Cosmetici has the right to make exclusive use of the trademarks under its ownership.
You are not authorised, except with the consent of Mira Cosmetici, to use said trademarks to distinguish products or services even if not similar to those of www.mira-cosmetici.com.
Any use of said trademark that does not comply with the law and that is not authorised is prohibited and may lead to legal consequences. These trademarks and any other distinctive signs on www.mira-cosmetici.com cannot be used in any way whatsoever to take unfair advantage of the distinctive character or the reputation of these trademarks or in such a way to voluntarily cause harm to its owner.
LINKS TO OTHER WEBSITES
www.mira-cosmetici.com may contain hyperlinks (the “links”) to other websites that are not directly related to www.mira-cosmetici.com or Mira Cosmetici.
Mira Cosmetici does not control nor monitor such websites or their contents. Mira Cosmetici shall not be held liable for the contents of such sites and for the rules adopted by them in respect of your privacy and the processing of your personal data when you are visiting those sites.
www.mira-cosmetici.com provides links to other websites solely to provide help to its users when searching and browsing online and to facilitate hyperlinks on the Internet to other websites.
Activation of the links does not imply any recommendation or guidelines by Mira Cosmetici for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied and sold by them to Internet users.
LINKS TO www.mira-cosmetici.com
Should you be interested in activating links to the home page and other publicly accessible web pages of www.mira-cosmetici.com, please contact Mira Cosmetici at the following email address: firstname.lastname@example.org. You must contact us to activate the request for consent to the hyperlinks to www.mira-cosmetici.com. The activation of links is granted by Mira Cosmetici upon request by the User, free of charge and on a non-exclusive basis.
Mira Cosmetici is entitled to deny the activation of direct links to its website in the event that the User intending to activate a link to www.mira-cosmetici.com has, in the past, adopted unfair business practices or practices that do not comply with the industry practices or acts of unfair competition against Mira Cosmetici or its suppliers; or when Mira Cosmetici suspects that such practices may be adopted in the future; or when the applicant has, in the past, committed actions discrediting Mira Cosmetici, its website or its services; or it is feared that such actions may be committed in the future. The activation of deep links (such as framing and inlining deep linking) to www.mira-cosmetici.com or the unauthorised use of meta-tags, without the consent of Mira Cosmetici, is in any case prohibited.
JURISDICTION AND APPLICABLE LAW
All orders accepted by Mira Cosmetici are deemed to be placed in Italy and are exclusively governed by Italian law.